Client Care

 

Thank you for choosing Innotech products for your building project. The following information is intended to help you get the most from your investment. At any time, if you require assistance or have questions, you may contact our head office toll free at 1.866.854.1122.

Last updated April 15, 2025.

Pre-Installation Planning

Please review this information before installing Innotech window and door products. Planning ahead can prevent costly mistakes and protect the owner’s invesment in these quality products.

Pre-Installation Planning Instructions 1.0.7 (PDF – 650 KB)

Installation Instructions

Innotech products are different by design. The instructions for handling, storing and installing Innotech windows and doors may be different than other products you have installed. Please read these instructions before you begin installation.

Installation Instructions 1.0.9 (PDF – 2 MB)

How to Fasten Doors to Rough Openings

This installation covers fastening methods for 76TS, 88PH+ and 88TS inswing and outswing doors. This is a supplemental document to the Installation Instructions 1.0.9 (above).

Fastening Door Frames (PDF -595 KB)

Strap Anchor Installation

These documents outline how to correctly install strap  anchors for windows and doors with a flange or without a flange.

Strap Anchor Installation for Windows + Doors with a Flange (PDF – 370 KB)

Strap Anchor Installation for Windows + Doors without a Flange (PDF – 333 KB)

Alarm System Installation Guidelines

Installing an alarm system often requires holes to be drilled into window and door frames for running wires. To prevent compromising the air and water tightness of the window or door, please follow the alarm system installation guidelines.

Alarm Installation Guide 1.0. (PDF – 253 KB)

Final Cleaning Instructions

Windows and doors are subjected to many kinds of dirt, debris and other contaminants during construction. Innotech finishes and all glass surfaces must be cleaned carefully, according to these instructions, to prevent permanent damage.

Final Cleaning Instructions 1.0. (PDF – 574 KB)

Owner’s Guide: Caring for Your Windows + Doors

This informative guide is intended to help you get the most from your investment. With a little care and routine maintenance, your Innotech products will be sure to perform and look their best for many years.

Owner’s Guide 1.0.3. (PDF – 520 KB)

Hardware Adjustments

The following documents address specific hardware adjustments for Innotech products. If you require assistance, contact our service department at 604.854.1111 or 1.866.854.1122.

The optimal overlap of the sash on the frame to prevent excessive adjustment of the product:

Sash Overlap Adjustment 2.0 (PDF – 454 KB)

How to adjust the hardware on the dual action family of window and door products:

-For windows and doors manufactured after July 1, 2015: Dual Action Adjustment 2.0 (PDF – 944 KB)

-For windows and doors manufactured before July 1, 2015: Dual Action Adjustment 1.0 (PDF – 865 KB)

How to adjust the hardware on Terrace Patio Doors:

For doors manufactured after January 1, 2023: SFS Hinge Adjustments (PDF – 1 MB)

-For doors manufactured after July 1, 2015: Terrace Swing Doors Adjustment 2.0 (PDF – 870 KB)

-For doors manufactured before July 1, 2015:  Terrace Swing Doors Adjustments 1.0 (PDF – 1.07 MB)

How to “fix” a hanging sash:

Hanging Sash Adjustment 3.0 (PDF – 312 KB)

How to adjust the closing tightness of the dual action stay arm:

Stay Arm Adjustment 2.0 (PDF – 708 KB)

 

Product Warranties

Click here to view our product warranties.