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Privacy Policy


Innotech Windows + Doors, Inc (referred to as “Innotech,” “we,”, “us,” and “our”) is committed to respecting the privacy of our customers, our prospective customers and all other users (referred to as “our customers,” “you,” and “yours”). Please review this Privacy Policy before using this site or submitting any personal information. The following Privacy Policy discloses our information gathering and dissemination practices for the information collected on this site (www.innotech-windows.com). Your use of this site signifies that you accept all policies and practices described in this Privacy Policy. If you disagree with any part of this Privacy Policy, then do not use this site.

Collection of Information

Information you Provide to us (Personally Identifiable Information): We collect any information you enter on our site, or that you give us in any other way, such as when you contact customer service, find a dealer, sign up for newsletters, request literature, create an account, register a warranty, participate in a survey, send us your resume, or otherwise interact with this website.  You can choose not to provide certain information, but you may not be able to take advantage of our services and features.

Information Automatically Collected (Non-Personally Identifiable Information): Our website automatically collects information including (but not limited to) your Internet Protocol, the date, time and duration of your visit, the pages you visit, and the search engine or external link that directed you to our website.

Cookies: This website uses cookies to provide easier and faster access to website features such as repeat visits and/or logins. Cookies are very small text files that are stored on personal computers for reference purposes. We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed whereas a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site. Persistent cookies can perform such activities as storing your password for login areas and our blog so you do not have to sign in every time you visit those areas. Persistent cookies may also be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site. You may choose to decline the use of cookies. Please refer to your browser instructions to learn more about these functions. Note that declining cookies may make it difficult or impossible for you to use portions of this website.

Google Adwords Remarketing: We use Google AdWords Remarketing to advertise Innotech across the Internet, in particular on the Google Display Network. AdWords remarketing will display ads to you based on what parts of our website you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that ‘This person visited a particular page, so show them ads relating to that page.‘ Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to see ads from Innotech you can opt out in several ways: 1) opt out of Google’s use of cookies by visiting Google’s Ads Settings, 2. opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Use of Information

The information we collect is used for administering our business activities. Use of information may include (but is not limited to) responding to your requests, sending you company and product literature, notifying you of new products or product-related and company news, and for administrative purposes such as conducting direct mail or email marketing campaigns. All non-personally identifiable information collected on our website is used to help us understand traffic patterns, track the success of marketing campaigns, display geographic specific content, or otherwise help us enhance the overall experience of using our site.

All information provided to Innotech by our customers is held in strict confidence. We do not sell, lease or share the information that is collected to any third party except for affiliated companies. Affiliated companies only include certified dealers and authorized retailers of Innotech products. Our dealers and retailers may contact you by phone, email or mail for the purposes described above. However, any information provided directly to our dealers or retailers is the sole responsibility of the affiliated company and is controlled by the affiliated company’s own Privacy Policy.

Security of Personally Identifiable Information

Innotech takes measures to protect personally identifiable information collected through this site against unauthorized access, disclosure, alteration or destruction. Unfortunately, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.  For your own privacy protection, we strongly encourage you not to include sensitive personal information in any emails or other web transmissions you may send to us.Please do not send credit card numbers or any sensitive personal information to us via email or other web transmissions. Note that Innotech will not request sensitive personal information in our emails to you and you should verify the authenticity of any such request

No Use by Children

This site is not directed to children under the age of 18 and we do not provide services or sell products to children under the age of 18. If you are under 18, you may use this website only with the involvement of a parent or guardian.


Registration is not required in order to use or access this website. However, this website may make forums, blogs, message boards or similar features available to its users. You may be required to register for these features, particularly if you wish to leave comments or provide articles.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

Canadian Anti-Spam Legislation (CASL)

In accordance with the Canadian Anti-Spam Legislation(effective July 1, 2014), known as CASL, Innotech also provides our customers the opportunity to receive communications from us. These communications may include our regular newsletter (entitled PANOMARA), product promotions, exclusive invitations to local events, and any other information that we feel may be pertinent to our customers. You may opt-out of receiving any or all of these communications by clicking on the UNSUBSCRIBE link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line, or by contacting us by phone at 1.866.854.1111.

Regardless of your opt-in or opt-out preferences, in accordance to CASL, Innotech may still at times need to send emails for administrative reasons, such as communicating with you about your purchases, warranties, care and maintenance and other important information required to fulfill your transaction.

For additional information about CASL, visit www.FightSpam.ca or www.CRTV.gc.ca.

Legal Disclaimer

This policy does not apply to affiliated companies or to any other entity or person not owned or controlled by Innotech. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process.

Links to Other Websites

This website contains links to other sites that are not controlled in any way by Innotech.Innotech is not responsible for the privacy practices or the content of any external site, including websites operated by affiliated companies. Consequently, we strongly suggest that you review the Privacy Policy of every website you visit, whether or not they are linked to by our own site.

Policy Modifications

Innotech reserves the right to change our Privacy Policy at any time. Any changes will be posted here and we recommend that you review this policy from time to time.

Limitations of Liability

Please refer to our Terms of Use.


You can request access or revisions to your personally identifiable information by sending an e-mail to info@innotech-windows.com. If you have any other concerns or questions about our Privacy Policy, we encourage you to contact us:

Innotech Windows + Doors
27452 52nd Avenue
Langley, British Columbia
V4W 4B2

Phone: 604.854.1111
Fax: 604.854.1718

Email: info@innotech-windows.com

This effective date of this Privacy Policy is June 23, 2010. This Privacy Policy was modified on June 30, 2014 to reflect the new Canadian Anti-Spam Legislation. Last modified on January 28, 2020.