Care + Maintenance
It is important to take proper care of your Innotech windows and doors. Simple and regular cleaning and maintenance will ensure your windows and doors will perform their best for decades. For detailed care and maintenance instructions, please refer to the Innotech instructions provided with the contract/purchase documents, contact your Innotech dealer or representative, or contact us at 1.866.854.1122.
Protective Tapes and Protective Films
Innotech window and door frames are delivered with a protective plastic TAPE applied to the interior and exterior surfaces. Glass surfaces have a protective FILM (Preserve) applied to the interior and exterior surfaces.
+ Protective TAPE on all uPVC surfaces must be removed as soon as products are installed.
+ Protective FILM (Preserve) on glass surfaces can remain in place until final cleaning and commissioning. However, the FILM should be removed within 12 months of delivery to prevent the FILM from bonding to the glass.
CAUTION: Protective TAPE left on exterior uPVC surfaces can begin to fuse to the window or door surface when exposed to warm temperatures and/or direct sunlight. Failure to remove the protective plastic tape at the time the frames are installed may cause the tape to bond to the frame and may permanently damage the frame finish.
Final Cleaning and Commissioning
After installation, clean and commission windows and doors following the Innotech instruction supplied with the contract/purchase documents.
Innotech products MUST ONLY be cleaned with a mild soap solution, non-abrasize cloths or sponges, and rinsed with clean water.
+ DO NOT use abrasive cleaners.
+ DO NOT use scrapers to remove tape, film or subtances from frames or glass.
+ DO NOT use any kind of solvent on any surface of the product.
+ DO NOT use lubricants containing silicone, graphite, or solutions containing cleaning agents (such as WD-40). Use of such products may permanently damage the hardware and/or product finishes.
+ DO NOT pressure wash the windows and doors.
CAUTION: Acid solutions used to wash masonry are corrosive and will damage window and door framing, glass, hardware and flashings. Protect windows and doors during the construction cleaning process to prevent damage. If acid solution comes in contact with windows or doors, immediately rinse all surfaces with clean water.
Ongoing Care + Maintenance
Ongoing care and maintenance is important to ensure your windows and doors perform their best for decades. We recommend that the following simple cleaning and maintenance steps be undertaken at regular intervals throughout the year. For detailed care and maintenance instructions, please refer to the Innotech instructions provided with the contract/purchase documents or contact us at 1.866.854.1122.
For windows and doors exposed to wind-blown sand and/or salt spray from ocean breezes, maintenance must be performed every four months or more often if sand or salt spray is accumulating at sills when sashes are opened. For all other applications, inspect and maintain the windows and doors every six months.
Cleaning the Glass
Clean the glass with a mild soap or neutral pH dilluted detergent and water, conventional window cleaning solution, or isopropyl alcohol. Apply the cleaning solution by spray or use a soft, clean and grit-free cloth. Use light to moderate pressure using a circular motion when wiping the cleaning solution on the glass. Rinse immediately with clean water, removing excess water with a squeegee or lint-free cloth.
+ DO NOT use metal scrapers to remove deposits from glass. Use of scrapers to clean the glass surface may lead to permanent scratches and glass breakage.
+ DO NOT use vinegar to clean the glass as it may damage the hardware finish.
+ DO NOT use solvents to clean the glass as they may damage the frame finish.
Cleaning the Frames
Open each window and door sash. Inspect the interior surfaces of the frame and remove sand, dith and other debris. Make sure the weep holes in the bottom of the frame are not blocked and are free of debris. A vacuum may be used to remove any debris that may accumulate in the bottom of the window and door sill.
Remove surface deposits carefully to avoid damaging the finish. Use a soft brush or a damp cloth to remove abrasive materials. Avoid scraping, vigorous rubbing, or scratching the surface of the window or door.
If necessary, gently clean the frames with mild soap or neutral pH dilluted detergent and water. Use soft cloths or sponges that are free of abrasive materials.
+ DO NOT use cleaners containing pumice or abrasive compounds.
+ DO NOT use any kind of solvents as they may permanently damage the frame finish.
+ DO NOT use vinegar or acidic solutions as they may permanently damage the hardware finish.
Inspect all flexible gaskets. Use a damp cloth to wipe off dirt or other deposits. The gaskets should be soft and flexible and free of surface deposits. During inspection, if you notice that the gaskets appear to be removed, dislocated or damaged, or if the sashes do not open or close properly, contact your Innotech dealer or representative.
Lubricating the Hardware
Inspect the metal operating hardware mechanism on all four sides of the operating sash. Use a soft brush or a damp cloth to wipe away dust, dirt or other debris. One the mechanism is free of debris, apply high quality sewing machine oil. Refer to your Innotech instructions for application instructions or contact us at 1.866.854.1122.
+ DO NOT use lubricants containing silicone, graphite, or solutions containing water dispersal agents (such as WD-40). Use of such products may permanently damage the hardware or product finishes.
Adjusting the Hardware
Innotech windows and doors are made with adjustable hardware that allows adjustments to be made to maintain the product performance at an optimal level. For hardware adjustments, refer to your Innotech instructions or contact us at 1.866.854.1122.