Client Survey | Innotech Windows + Doors

The following client survey is intended to gather your feedback about your experience with our team members, products and company. For every completed survey we receive, Innotech will donate $20 to World Vision Canada.

Thank you for taking the time to provide us with your feedback.

Name of Dealer or Product Representative *

How did you hear about Innotech Windows + Doors *

How did you hear about Innotech Windows + Doors Other (please specify):

Did anyone influence your decision?

Builder or Contractor:

Architect:

Friend or Family

Own Research

Other...

Friend or Family OR Own Research Other...

Did you visit one of our dealer showrooms? If yes, which dealer (name, city, province or state)

Before your purchase, did you visit our website (www.innotech-windows.com) *

Yes

If you visited our website, did you easily find the information you were looking for

Yes

Please indicate what information we should have on our website and/or any suggestions for improvement to our website

Did you purchase any of the following additional Innotech products (check all that apply)

Pleated Shades

Venetian Blinds

Retractable Screens

If you purchased these products elsewhere, please identify the reason(s) (check all that apply)

If you purchased these products elsewhere, please identify the reason(s) (check all that apply) Other (please specify):

On a scale of 1 to 5, where 1 is poor and 5 is excellent, please rate your overall satisfaction with the following *

	1	2	3	4	5
Your product representative’s knowledge of the Innotech products:	1	2	3	4	5
Your product representative’s knowledge of the construction industry:	1	2	3	4	5
Your product representative’s ability to understand your requirements and suggest appropriate solutions:	1	2	3	4	5
Your product representative’s availability by phone, email and/or in person:	1	2	3	4	5
The customer service received by Innotech representatives other than your product representative:	1	2	3	4	5
Your experience with our company:	1	2	3	4	5
Your Innotech windows and/or doors:	1	2	3	4	5

If you had a problem or complaint, was it resolved…

… in a prompt and positive manner

Yes

… to your satisfaction

Yes

If you answered no to the above question, do you wish for us to contact you? If yes, please provide your name and phone number, and a quick description of your unresolved problem or complaint. If you do not wish for us to contact you, please consider providing us with feedback to help us better avoid and/or resolve future problems.

Do you have any comments or suggestions that would help us improve and better serve our clients?

Thank you for completing our client survey. You may also provide us with any additional comments or feedback. Thank you!

Your Name *

Your Email *