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Care + Maintenance Instructions

Updated: May 28, 2011


The following contains general care and maintenance instructions. With your purchase, you should have received a comprehensive Owners' Guide for your Innotech products. Please contact your Product Representative or our head office at 1.866.854.1122 for your copy.


Maintenance and Long Term Performance


Windows and doors are subjected to many kinds of dirt, debris and other contaminants over time. Ongoing care and maintenance at regular intervals helps to ensure that they attain their intended service life, maintain optimum performance, and are not subject to premature wear.


Failure to properly maintain the windows and doors may result in reduced air and water tightness, in premature wear of the operating components, and may void provisions of the warranty.


Coastal properties require additional maintenance as they are subject to salt deposits and wind driven sand. Refer to your Owner's Manual Caring for Your Windows + Doors for complete care and maintenance instructions. 


For detailed care and maintenance instructions, please refer to your Owner's Manual Caring for Your Windows + Doors, contact your Innotech dealer or representative, or contact us at 1.866.854.1122.


Cleaning Window + Doors Frames 


Open each window and door sash. Inspect the interior surfaces of the frame and remove sand, dirt and other debris. Make sure the weep holes in the bottom of the frame are not blocked and are free of debris.


Remove surface deposits carefully to avoid damaging the finish. Use a soft brush or a damp cloth to gently remove abrasive materials. Avoid scraping, vigorous rubbing, or scratching the surface of the window or door. Never use abrasive methods, sand paper, or steel wool.


If necessary, wash frames with mild soap or neutral pH diluted detergent and water. Use soft cloths or sponges that are free of abrasive material. Do not use cleaners containing pumice or abrasive compounds, or any kind of chemical solvent. Solvents can permanently damage the frame finish. Do not use vinegar or acidic solutions as they may affect the hardware finish.


Inspect the flexible gaskets. Use a damp cloth to wipe off dirt or other deposits. The gaskets should be soft and flexible and free of surface deposits.


Note: If the gaskets appear to be removed, dislocated or damaged, or if the sashes do not open or close properly, contact your Innotech dealer or representative.


Water under high pressure, such as a high-pressure hose or pressure washer, should not be used to wash or rinse windows and doors. High pressure water jets can result in scratches and premature wearing of exterior finishes and drive water into the wall assembly.


Scratches or dents can only be repaired by qualified service personnel.


Caution: Do not wash frame or glass surfaces when they are hot. Glass can crack from sudden temperature changes and the rapid drying of wash water on dark, hot frames can leave deposits.


Tip: Do not use a dry cloth to wipe the frame. This will charge the frame with static electricity which will attract dust and dirt to the frame. 


WARNING! Use of high pressure water jets to clean windows and doors can permanently damage finishes and lead to water intrusion problems.


Cleaning Glass


Clean glass with mild soap or neutral pH diluted detergent and water, conventional window cleaning solution, or isopropyl alcohol. Retail glass cleaning products such as Windex® are acceptable, as are Norwex® brand glass cleaner and cloths. Do not use vinegar or organic solvents such as acetone or paint thinner as they may damage the frame and metal finishes. 


Apply the cleaning solution by spray or using a soft, clean, grit-free cloth. Use light to moderate pressure, using a circular motion, when wiping the cleaning solution on the glass surface.


Rinse immediately with clean water, removing excess water with a squeegee or lint-free cloth.


After renovations or construction, remove surface paint, plaster, cement, or other deposits carefully to avoid damaging the surface finish. Small areas of paint or sealants may be removed from glass with careful use of a new, sharp razor blad. Avoid scraping, vigorous rubbing, or scratching the glass.


At any time, if you require assistance or have questions, you may contact our head office toll free at 1.866.854.1122.